The difference between a good company and a great company is personalization.
David Hassell, founder of 15Five, explains that loyalty comes from a customer’s emotional attachment to a business. That’s where creating wow experiences come in — it’s all about pleasantly surprising customers when they least expect it. Delight them with speed, accuracy and kindness.
For more about how to provide exceptional service, watch the full video.
The difference between a good company and a great company is personalization.
David Hassell, founder of 15Five, explains that loyalty comes from a customer’s emotional attachment to a business. That’s where creating wow experiences come in — it’s all about pleasantly surprising customers when they least expect it. Delight them with speed, accuracy and kindness.
For more about how to provide exceptional service, watch the full video.
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